How can we do it better?

I have determined that there are roughly 35,000 Facebook groups devoted to the city of Maricopa, where I reside. There are 7,000 that are solely devoted to selling, buying, giving away and hoarding stuff. And then, every development in town has their own community group (or 10-12).

There are groups for crime prevention, crime rumor proliferation, and there are probably a few secret ones for crime planning, as well.

All of this data to sift through, and that's only one Social Media platform.  The PD has one person dedicated as the Public Information Officer.  It is physically impossible for him to do his PIO job, as well as keep an eye on what's happened digitally in town.

The Block Watch coordinator is trying to get a handle on some of the rumors, but it's too much for her, too.

I think it's time to go to the Chief with a proposal for the VIP volunteers. Maybe some of us could help the PIO with the "connecting with the people" details online.

Something has to be done, and failure is not an option. We cannot afford to not engage our customer in their desired mode.

The answer to, "Is that the best you can do..." ...is always no.
A better question is, "what resource would enable you to do even better?"

We have the technology, the volunteers and the desire to get it right.  We just need to take the next step.

(Hat tip to Seth Godin's blog. Also, group count might be slightly exaggerated for dramatic effect.)

100 Years of ARRL

This year, the American Radio Relay League celebrates it's 100th birthday.

They're celebrating all year long. Here is a PDF document with information.

What will the next 100 years bring us? Even smaller radios? More options in the palm of your hand?

Maybe now is the time for you to get your License, if you're not already a ham.  If you are a Ham, are you active?  Need a new radio?

HamUniverse.com wrote a neat little article about purchasing your first radio.  Here it is.

Tips for Choosing your First Radio for Your Ham Station and getting on the AIR! By N4UJW

Maybe join a ARRL Affiliated Club in your area, too. Become active in your community.

Become Radio Active in 2014!

73, de n7fan

Auxiliary Communications Field Operations Guide

Have you seen this?  The Auxiliary Communications Field Operations Guide?

"The Auxiliary Communications Field Operations Guide (AUXFOG) is a reference for auxiliary communicators who directly support backup emergency communications for State/local public safety entities or for an amateur radio organization supporting public safety.

"This reference guide contains information about AuxComm best practices, frequently used radio frequencies, Mutual Aid channels as well as tips and suggestions about auxiliary emergency communicators integrating into a NIMS ICS environment to support communications for planned events or incidents. It can serve as a reference both for auxiliary emergency communicators and public safety communications professionals."

Auxiliary Communications Field Operations Guide

ARES and CERT

One of the groups I belong to on LinkedIn.com has just finished up a long discussion on Community Emergency Response Teams and Amateur Radio Emergency Service.

I’m not sure if any agreement was reached, but the pontificating was fierce on both sides of the discussion.

And now, to toss some fuel onto the embers of the fire, the ARRL released their weekly newsletter, and advocated for ARES members to get involved in CERT!

New Year’s Resolution: Become a CERT Leader

Training Standards

Query: “Are there any training standards for communications units that serve government?”

Response by Stan Harter, based on 45 years experience with volunteer communications units in support of government:

As to standards of training, I know of none. Each agency creates (or fails to create) their own. Since every government does everything different, there are very few “basics” when it comes to communication training, except for these:

1. The proper radio calling procedure.


2. Use plain English; no codes, no ham codes, no 10-codes, etc.


3. Maximize tactical calls, minimize ham radio calls.

The standards of deportment, appearance, behavior, performance, minimum required training, etc. are generally policies estab- lished by the local government. If not, they should be; and if it’s worth doing right it’s worth writing it down.

There are, however, related standards to learn, such as:

1. The unwritten protocol and nuances of an agency. Since these are unwritten these are part of what the unit officers learn by working IN the agency in some on-going capacity.


2. Applicable local or state laws, such as in California where the Standardized Emergency Management System takes effect 12/1/96. This involves five basics: ICS, Mutual Aid, MACS, OA and OASIS. See RACES Bulletin 418 dated 2/19/96.


3. Thorough working understanding of the Incident Command System (ICS) and how it is used by your government. See RACES Bulletin 416 issued 2/5/96. Also see also EMCOM Bulletins 001-020.


4. How the communications Mutual Aid system works in your area. Who is authorized to activate or call out the unit and under what circumstances. See RACES bulletin 414 dated 1/22/96.


5. The mission statement of the local communications unit.


6. California jurisdictions see RACES Bulletin 413 on the Operational Area (OA), issued 1/15/96 and 417 on OASIS, issued 2/12/96.

Originally published by CA State ACS office, Nov 4, 1996, as EMC Bulletin 052

Don't listen to him, he's not "an #SMEM expert!"

What does it take to be an expert in something?

Experts w/ <10k followers sometimes less than a 100, <1000 likes on FB and no #SMEM history not a “Pro or “Expert” your’e “Fraud” #SMEMChat.

— CAL FIRE NEWS (@CalFireNews)

November 2, 2013

Is this a valid criticism?

Has SMEM become a marketing tool?  Too many people slap a #smem hashtag on stuff that really doesn’t belong.

What is SMEM? What should it be?

My thoughts are that SMEM should be used on messages that are directed to the target public.

Maybe use SM4EM for inter-office communications, or subject matter that doesn’t need to be directed to the general public.

Right now there is no standard hashtag being pushed for John Q Public to follow for information and updates.

What are the desirable traits for a Volunteer?

   A management workshop, based on Harvard business school techniques, divided 110 people into eleven groups of ten people each. The groups were asked to list all of the attributes that came to mind. After a period of time they were told to stop writing lists and vote on their top eight. Then all eleven groups combined their results into the following top eight attributes:

1. Reliability.


2. Participation.


3. Being a team player.


4. Dedication and commitment.


5. Ability to cooperate.


6. Acceptance of responsibility.


7. Support; speaks well of his/her organization before others.


8. A success in his/her vocation.

   Those are the top eight that beat out all others. What others might you add? This can be a good discussion at any organizational meeting.